IT FAQs for Students
Q: What is Canvas?
A:听Canvas is听a modern, open, user-friendly teaching and learning platform for today's faculty and students.听听
Q: Where can I learn more about Canvas?
A: For user guides, visit the听听page.听
ChatGPT can perform many tasks such as writing, coding, data analysis, translation, project management and more.听ChatGPT Edu is available to all active students, faculty, and staff.听Alumni are not eligible at this time. For听 more information, visit the听ChatGPT page.听
Q: What computer labs can I use to write or print a paper?
A: Computer labs are available for reservation during regular University hours. View a list of听campus computer labs. To find a printer, visit听Lab Printing @ 麻豆AV.
The 麻豆AV app can be downloaded for free. For frequently asked questions and to read about its features, visit the听麻豆AV Mobile App page.
Q: How do I access the 麻豆AV Portal for the first time?
If you have been admitted to 麻豆AV and have not already accessed the听, you need to activate your account. Locate your 麻豆AV user ID and password on the "Activate 麻豆AV Username and Password" letter sent to you by Admissions and Records. If you follow the account activation process, you will be brought to the Portal.
Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable.听
Q: Where can I find how-to guides on using the 麻豆AV Portal and SOLAR?听
A:听听Visit the听Information for Students听page for more information.
Q: I don't know my student Gmail address. Where can I find it?
A: To obtain your 麻豆AV email address, log in to the听听and go to the听Student Center (SOLAR). Your email address is located under "Personal Information."听
Q: How do I forward my student Gmail account to another a personal email address such as Yahoo or Hotmail?
A: Log in to听. Go to听Settings, select听Add a forwarding address听next to听Forwarding听and follow the subsequent steps. For additional instructions, visit听.
Q: Which browsers work with my student Gmail account?听
A: View听.
Q: How do I access my student Gmail account from a mobile device?
A: View听. Note: You must use your full@my.csun.edu听email address when you are prompted for your username.
Q: How do I access my Gmail account from other email clients using IMAP/POP?
A: View instructions for听听and听听instructions. Read about听听and learn about using听.听Note:听You must use your full "@my.csun.edu"email address when you are prompted for your username.
Q: What is the storage limit on my student Gmail account?
A:听Enrolled/Active Students: 25 GB. [Graduated Students: 0 GB (Their email will need to be forwarded if they want to retain the address)]
Q: Is email that I send from my student Gmail account protected?
A: Email sent to or from your student听听account is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.
Q: What is Google's privacy policy?
A: View听
Q: How can I set up a spam filter?
A: From听, filtering instructions are located on the menu bar under听Settings,听Filters,听Create a New Filter.
Q: Can I use ad blocker or script blocker with Gmail?
A: No. You must not use ad blockers or script blockers, "e.g. Adblock and NoScript" with听. Be sure to disable these features before you log in to Gmail.
Q: Email that is sent to my student Gmail account is not always delivered. What is wrong?
A: If you auto-forward your student听听account to a personal email address, your personal email address may be invalid. This may be the reason why you are not receiving email. Although you auto-forward your Gmail account to another address, your student Gmail account is your official account with the university which means that the university will use it for official university communications. You are responsible for monitoring your student Gmail account and the information sent by the university.
Q: Where can I learn more about using Gmail?
A: Visit听. Once you begin using your new account, review "Switching Guide" inside the new email system for more information on听.
LinkedIn Learning is a free training resource. Learn at your own pace from anywhere. Want to learn Photoshop? Or brush-up on Microsoft Office? All you have to do is log in with your 麻豆AV credentials to get started.听
For frequently asked questions, visit the听LinkedIn Learning听page.
Q: How do I know what type of media equipment is available in my classroom?
A: View a list of听Media Equipment in Auditoriums and Classrooms. For more information, visit听Media Services.听
Q. I need help with the equipment in the classroom I am in. Who do I call?
A. Classroom Support at (818) 677-1500.听
Like ChatGPT,听Copilot is a generative AI-powered assistant听that helps with tasks such as writing, coding, and searching. Copilot is available in both free and paid versions, both of which assist in automating repetitive tasks. The paid version integrates seamlessly with Microsoft's Office suite, enabling users to easily find and summarize Outlook emails, Teams chat and meeting history, analyze Excel data, transcribe and summarize Teams meetings, and prepare presentations. Copilot serves as a true virtual assistant.
For more information, visit the听Microsoft Copilot page.听
For frequently asked questions, visit the听my麻豆AVbox page.
For frequently asked questions, visit the听my麻豆AVsoftware page.
For frequently asked questions, visit the听my麻豆AVtablet听page.
Q: How can I access 麻豆AV's computing resources from an off-campus location?
A: Most resources such as the听, and听听can be accessed via an internet browser. Others, require a Virtual Private Network (VPN) connection. The听VPN听creates a secure connection called a "tunnel" between your computer and the campus network.
Q: I am repeatedly being prompted for my 麻豆AV User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the听麻豆AV User ID and Password Instructions. If you continue to have difficulties, contact the听IT Help Center.
Q: When I try to connect to the VPN, I receive the message,听Initializing the connection. However, after a while, I am simply back at the connection screen where I get a听disconnected听message. Why does this happen?
A: From the configuration screen, ensure that the听portal address听value is set to听vpn.csun.edu.听If you continue to have difficulties, contact the听IT Help Center.听
Q: How can I protect my 麻豆AV campus account?
A: The number one way to keep your 麻豆AV account safe is to never give your 麻豆AV password to anyone, including family and friends. Second, when using public computers to connect to campus services such as听email听or the听, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted websites. If you believe that your 麻豆AV password has been compromised, immediately听change your password听and contact the听IT Help Center.
Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty, and staff at no additional cost. Visit the听麻豆AV Software Downloads听page and sign in with your 麻豆AV user ID and password. You will see Symantec Anti-Virus Corporate Edition available for downloading to a PC or Mac.
Q: Which software programs help combat spyware?
A: We recommend installing听听or听.
Q: What is a STOP security plate? How do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost鈥揺ffective, anti鈥搕heft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the听Personal Electronics Security听page.
Q: Will my STOP security plate ever expire?
A: No. Once registered, the STOP plate will help protect your device for life.
Q: Will 麻豆AV ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond.听Learn more.
Q: What is SOLAR?
A:听is the name for the administrative applications at 麻豆AV. For students,听听generally refers to the section in the听听where you can register for classes, view grades, update campus contact information, etc. To learn more about using SOLAR, view听Admissions and Records: How To Guides for Students.
Q: Where can I find user guides, tutorials and other resources for software/applications used at 麻豆AV?听
A: Visit the听IT Training Guides and Resources听page. LinkedIn Learning is also available to you.听To access the听library for free, log in听with your 麻豆AV user ID and password.听
Q: How can I view my 麻豆AV transcripts?
A: For instructions to view or print your听unofficial听麻豆AV transcript, and to order an official 麻豆AV transcript,听visit听Admissions and Records:听Order Transcripts.
Q. How can I submit transcripts from participating California community colleges to 麻豆AV?
A. For instructions, visit Admissions and Records:听eTranscript California.
Q: How do I find my 麻豆AV User ID and Password?听
A: Admissions and Records assigns each student a 麻豆AV user ID and an initial password and this information is listed on your Admissions Acceptance form. This is what you use to set up and activate your campus account. If you have misplaced your user ID and password, contact the听IT Help Center听for assistance.听
Q: How do I change my 麻豆AV password?
A: Go to听Forgot My Password. If this does not work,听contact the听IT Help Center听by phone at (818) 677-1400,听online at () or in person in (University Library, First Floor, Learning Commons). For security reasons, the Help Center is unable to reset your password via email.
Q. Is there a guide to walk me through the password reset process?
A. Yes. Please review the听.听
For information about web conferencing, visit the听Zoom听webpage.
Soon you鈥檒l be starting a new career. Now is a good time to take a few moments to wrap-up some important technology items before you go.
Q: How do I access 麻豆AV wireless?
A: Connect to 麻豆AV's encrypted wireless network,听eduroam. This network will require a one-time login using your 麻豆AV email address and will not require a听VPN听connection for additional security.听Learn more.
Q: Where can I access 麻豆AV Wireless?
A: 麻豆AV's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.
Q: Which devices are compatible with 麻豆AV's wireless network?
A: Most Wi-Fi capable devices are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible.听
Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.